Information about

Delivery and Collection

How to order

To place an order online, simply create an account on the bana.pt website — the process is simple and allows you to easily access your order history and track the status of your orders.

During the purchase process, you should provide your shipping details or, alternatively, select the in-store pickup option.
After completing the purchase, you will receive a confirmation email with all the
order details and the necessary information for its
processing.

⚠️ We recommend that you carefully check your details before completing the purchase, to ensure fast and error-free delivery.

Click & Collect

You can choose to buy online and collect your order directly from our physical store, with no shipping costs.

Store Address:
Estrada de Sassoeiros 24A
2775-530 Lisbon
📞 214 576 683
📧 info@bana.pt

Shipment Portugal

The prices shown on the website do not include shipping costs.
For orders under €60, there is an additional cost of €7 (valid for mainland Portugal).
Orders equal to or over €60 benefit from free shipping (mainland Portugal and Spain).

Bana Store ships via CTT and DPD services, with a tracking number provided after dispatch.
The indicated delivery times are estimates and may vary depending on the destination and the carrier.

International Shipping

The prices shown on the website do not include shipping costs.
For international orders under €120, shipping costs will be added.
Orders equal to or exceeding €120 benefit from free shipping (Europe).

Bana Store ships via CTT and DPD services, with a tracking number provided after dispatch.
The indicated delivery times are estimated and may vary depending on the destination and the carrier.

Additional Information

Notes:
* We are not responsible for any customs expenses or additional fees not attributable to Bana Store.

* We do not ship to the Balearic Islands, Canary Islands, or Ceuta.

* We reserve the right to cancel orders addressed to regions not covered by our delivery services.

Delivery information

Shipping costs

Portugal

Free shipping on orders over 60€.


Europe

Free shipping on orders over 120€.

Destination Rate Delivery time
Zone 1 - Germany, Spain*, Italy, France, Netherlands 9.90€ 4-7 Business Days
Zone 2 - Austria, Belgium, Ireland, Denmark, Poland, Sweden, Czech Republic 12.90€ 4-7 Business Days
Zone 3 - Luxembourg, Greece, Romania, Hungary, Finland, Slovakia, Slovenia, Bulgaria, Croatia, Estonia 14.90€ 3-7 Business Days